If your Surface Book loses it’s keyboard and trackpad – try removing KB4074588 update

My Surface Book (gen 1) recently did updates and then a day or so later the keyboard and trackpad mysteriously stopped working. Then I heard of 3 other people who experienced the same issue within 24 hours.

I could use the Surface Book in tablet mode – but I tired of that pretty quickly.

The weird things was I could hit the Fn key and it would light up – but could not use the keyboard at all.

Some of the people affected by this issue did system restores which worked. I tried many system restores – which gave me my keyboard and trackpad back BUT the Surface Book repeatedly bluescreened….

Yuck.

Surface Support was contacted – I’d like to say they were helpful. But I wouldn’t be writing this blog post if they completely solved my issue. They sent me here:

https://www.microsoft.com/en-au/software-download/windows10

Which did nothing.

Awesome.

BTW if people in support think it’s acceptable to leave a person waiting 60 hours before re-contacting them — maybe support isn’t the job for you.

(I used to be Second Level Support Manager so I know how vital it is to update/engage with people who are experiencing issues with software….)

I stumbled across the fact that windows update KB4074588 was installed when I had the updates install – so I removed it. As my next move was a factory reset — so I had nothing to lose.

Restarted and boom I have a keyboard and trackpad and 3 minutes later wrote this to hopefully help others.

I emailed Surface Support to let them know too.

Yip.

 

 

Advertisements

One thought on “If your Surface Book loses it’s keyboard and trackpad – try removing KB4074588 update

  1. I had same issue, IDENTICAL. Also went to MS support. Tool didn’t work, support tech tried to update drivers, didn’t work. It appeared to me that the USB controller driver was killed in that update somehow. Was instructed to do reset, which I did and issue resolved. Would have liked to have known about removing that update.

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s